At Alteaboutique, we aim to process and deliver orders as efficiently as possible.
1. Shipping Area
We offer free shipping all across Finland.
2. Shipping Carriers
Orders may be shipped using Posti, Matkahuolto, DHL, DPD, GLS, UPS, PostNord, or other trusted delivery partners, depending on the delivery destination, parcel size, product type, shipping method selected, and carrier availability.
The carrier used for your order may vary based on the most suitable and reliable delivery option available at the time of shipment. Once your order has been shipped, tracking details will be provided where available so you can follow the delivery progress.
3. Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
4. Delivery Time
The estimated standard delivery time is usually 4–6 business days after dispatch, depending on the delivery address and courier service.
Delivery times are estimates only and are not guaranteed.
5. Shipping Costs
We offer free shipping all across Finland.
6. Tracking
Where tracking is available, we will send tracking details after dispatch.
Please allow a short time for the tracking status to update after the parcel has been handed to the carrier.
7. Delays
Delays may occur due to factors outside our control, including courier disruptions, severe weather, customs processing where applicable, public holidays, high-volume periods, or incorrect delivery information.
If there is a significant delay with your order, please contact us and we will do our best to assist.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
Alteaboutique is not responsible for delays, failed deliveries, or extra costs caused by incorrect or incomplete shipping information provided by the customer.
9. Failed Delivery or Uncollected Parcels
If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.
Additional shipping charges may apply where permitted by law.
10. Damaged or Missing Deliveries
If your order arrives damaged, or if you believe your parcel is missing, please contact us promptly at support@alteaboutique.com with your order number and clear photos where available.
We will investigate the issue and assist you.
11. Contact Information
Company: Alteaboutique
Email: support@alteaboutique.com
Phone: +358 45 794 14157
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Finland Time
Address: Ruukuntekijäntie 1, 4 A 1, 01600 Vantaa, Finland