1. How can I contact Alteaboutique?
You can contact us using the details below:
Email: support@alteaboutique.com
Phone: +358 45 794 14157
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Finland Time
Address: Ruukuntekijäntie 1, 4 A 1, 01600 Vantaa, Finland
2. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may include Visa, Mastercard, American Express, PayPal, and other secure payment methods supported by our payment providers.
3. When will I be charged?
Payment is due when you place your order. Depending on the payment provider, payment may be charged immediately or first authorized and then captured shortly after order confirmation.
4. Where do you ship?
We currently ship all across Finland.
5. How much does shipping cost?
We offer free shipping all across Finland.
6. How long does order processing take?
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
7. How long does delivery take?
The estimated standard delivery time is usually 4–6 business days after dispatch, depending on the delivery destination and the courier service.
8. Will I receive tracking information?
Yes, tracking information is provided when available. Please allow a short time after dispatch for tracking updates to appear.
9. Which carriers do you use?
Orders may be shipped using Posti, Matkahuolto, DHL, DPD, GLS, UPS, PostNord, or other trusted delivery partners, depending on the delivery destination, parcel size, product type, shipping method selected, and carrier availability.
10. What if I entered the wrong shipping address?
Please contact us as soon as possible at support@alteaboutique.com.
We will try to help, but we cannot guarantee changes once an order has been processed or shipped.
11. What is your return policy?
Most eligible online purchases may be returned within 14 days of delivery, subject to return eligibility rules and legal exceptions.
12. Who pays for return shipping?
Customers are usually responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
13. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
14. When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.
15. What should I do if I receive a damaged, defective, or wrong item?
Please contact support@alteaboutique.com as soon as possible with your order number and clear photos where available.
We will review the issue and provide an appropriate solution.
16. Do you offer exchanges?
We do not currently offer direct exchanges. If eligible, you may return the original item and place a new order.
17. Do you store full payment card details?
No. Payments are handled through secure payment providers. We do not store full payment card details on our website.
18. Can I cancel my order?
Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to cancel it.
If the order has already been shipped, the return process will apply after delivery.