1. Introduction
Alteaboutique respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, contact us, or interact with our services.
For this policy, “Alteaboutique,” “we,” “us,” and “our” refer to Alteaboutique.
2. Information We Collect
We may collect the following categories of personal information:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information processed by our payment providers
Customer service messages and other communications
Account login details, where applicable
Device and browser information
IP address and website usage data
Cookie and similar tracking data
Fraud-prevention and security information
3. How We Use Your Information
We may use your personal information to:
Process and fulfill orders
Confirm payments
Deliver products
Send order confirmations and delivery updates
Provide customer support
Respond to inquiries and requests
Manage returns, refunds, complaints, and disputes
Improve our website, products, services, and customer experience
Prevent fraud, abuse, unauthorized transactions, and security incidents
Comply with legal, tax, accounting, regulatory, and consumer protection obligations
Send marketing communications where permitted by law or where you have provided consent
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information based on one or more of the following:
Performance of a contract
Compliance with a legal obligation
Our legitimate business interests
Your consent
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties that help us operate our store, including:
Payment processors
Shipping and delivery providers
Website hosting and e-commerce platform providers
Order management and technical service providers
Email and customer communication providers
Analytics providers
Security and fraud-prevention providers
Legal, tax, accounting, regulatory, or law-enforcement authorities, where required by law
6. International Data Transfers
Your personal information may be processed in countries outside Finland or the European Economic Area.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal data.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax and accounting obligations, dispute resolution, fraud prevention, and enforcement of our policies.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Keep the website and checkout functioning properly
Remember preferences
Improve website performance
Measure traffic and usage
Support analytics
Improve security and fraud prevention
Support marketing where permitted
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a competent data protection authority
To exercise your privacy rights, contact us at support@alteaboutique.com.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, policies, or content of those third parties.
12. Children’s Privacy
Our website is not directed to children. We do not knowingly collect personal information from children where parental or guardian consent is required under applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
14. Contact Information
Company: Alteaboutique
Email: support@alteaboutique.com
Phone: +358 45 794 14157
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Finland Time
Address: Ruukuntekijäntie 1, 4 A 1, 01600 Vantaa, Finland