Terms & Conditions

1. Acceptance of Terms

By accessing our website, using our services, or placing an order through Alteaboutique, you agree to these Terms & Conditions and our related policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.

If you do not agree with these Terms, please do not use our website.

2. Business Information

Company: Alteaboutique
Email: support@alteaboutique.com
Phone: +358 45 794 14157
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Finland Time
Address: Ruukuntekijäntie 1, 4 A 1, 01600 Vantaa, Finland

3. Use of the Website

You agree not to:

Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Interfere with the website’s operation, security, or checkout process
Abuse returns, refunds, chargebacks, promotions, or discount codes
Copy, scrape, reproduce, or misuse website content without authorization

We reserve the right to refuse service, limit access, cancel orders, or take appropriate action where misuse, fraud, or policy abuse is suspected.

4. Product Information and Availability

We make reasonable efforts to ensure product descriptions, images, prices, availability, and specifications are accurate.

However, errors may occasionally occur. We reserve the right to correct errors, update information, limit quantities, or cancel affected orders where necessary.

Product images are for illustrative purposes. Actual colors, finishes, packaging, or product details may vary slightly due to screen settings, manufacturing updates, lighting, or photography.

5. Pricing

Product prices are shown in the currency displayed on the website or at checkout.

Any applicable taxes, shipping fees, and additional charges will be displayed before you complete your purchase.

6. Orders and Payments

All orders are subject to acceptance, payment confirmation, fraud checks, and product availability.

We may refuse, hold, or cancel an order for reasons including:

Suspected fraud or unauthorized activity
Payment issues
Product unavailability
Pricing, product, or technical errors
Incomplete or inaccurate customer information
Violation of our policies

If payment has already been captured for a canceled order, we will issue a refund to the original payment method, where possible.

7. Shipping and Delivery

We offer free shipping all across Finland.

Delivery times are estimates only and may be affected by courier delays, public holidays, weather, customs processing where applicable, peak periods, or circumstances outside our control.

8. Returns, Refunds, and Consumer Withdrawal Rights

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that may apply under Finnish or EU consumer protection law, including statutory withdrawal rights for eligible distance purchases.

9. Defective, Damaged, or Incorrect Items

If your item is defective, damaged, incorrect, or not as described, please contact us as soon as possible at support@alteaboutique.com with your order number and photos where available.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

10. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product listings, layout, and design elements, is owned by or licensed to Alteaboutique and may not be copied, reproduced, distributed, or used without prior written permission.

11. Third-Party Services and Links

Our website may include third-party services, apps, payment providers, shipping providers, or links to external websites.

We are not responsible for the content, terms, policies, or practices of third parties.

12. Disclaimer

This website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee uninterrupted access, error-free functionality, or that the website will always be free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Alteaboutique shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, payment providers, delivery services, or third-party services.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

14. Governing Law

These Terms are governed by the laws applicable in Finland, without prejudice to any mandatory consumer protection rights that may apply under the laws of your country of residence.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our website after changes are posted means you accept the updated Terms.